SHOP.REZAROMA.COM/SA – Online portal of Reza Investment Company Ltd
Address: Alireza Tower, Madina Road, Jeddah, KSA.

Following below are the terms and conditions set out by shop.rezaroma.com/sa for the customers on all our platforms i.e., www.rezaroma.com and mobile applications. Please read them carefully as they are legally binding agreement between the seller and buyer. By Placing an order on the site, the customer agrees to the below mentioned Terms and conditions as specified.

ORDERS:

• Once you place your order, you will receive an order confirmation e-mail. Your order will be processed by our fulfillment center within twenty-four (24) hours. Orders placed on holidays and weekends will be processed within two (2) business days. Once your package ships, we will send you a shipping confirmation e-mail with a link to track your order.
• We appreciate our customers for shopping for more than 300+ SAR, for the same reason we are not receiving any delivery charges on orders of SAR 300+ which are waived off just to improve our relationship with our customers.

PAYMENT AND PRICES:

• At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us accepting your order..
• The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we accept your order.
• The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the KSA for the time being.
•  The price of a product listed does not include delivery charges.

RETURN & REFUND POLICY

• Due to the nature of our products, candles/reeds/refill cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.rezaroma.com if photographic proof of damage and receipt is submitted to support@rezaroma.com within 48 hours of arrival.
• Aroma Diffusers: we accepts returns on conditions that the product is returned within 10 days of receipt of shipment. The returned product should have original packing and should not have physical damages. Refund of the payment will be processed upon receipt of the returned product to the original mode of payment.
• Products that are damaged during transit should be immediately reported through email (support@rezaroma.com). Claims reported within 24 hours of the shipment only will be honoured and a proof of damaged shipment (photo / video) may have to be submitted to us for verification.

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED

• Reeds
• Candles
• Fragrance Refill
• Sprays

SHIPPING POLICY

• We usually ship orders the next day (excluding weekends). Delivery may take anywhere between 3-5 business days (depending on where you are). Shipment details will be provided in your confirmation email.
• We use “cookies” to keep track of your current shopping session to personalize your experience so that you may retrieve your shopping cart at any time.
• A shipping fee of SAR 30 will be applied if the order costs less than SAR 300.

COPYRIGHT AND TRADEMARK NOTICE

• Unless otherwise specified, all materials appearing on this site; including text, site design, logos,
  graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole
  property of shop.rezaroma.com, Copyright ©, All Rights Reserved. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted here are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, and other applicable laws and could result in criminal or civil penalties.

USER SUBMISSIONS

• Anything you submit to the website of shop.rezaroma.com including, not limiting to, the reviews, suggestions, comments and the questions (referred to as ‘Submissions’, collectively) will naturally become the exclusive and sole property of shop.rezaroma.com. When you post reviews, comments and content on the website, you give us the right to use the name in connection with the Submission as we deem fit. We may, as deemed fit edit or remove the submission but have no obligation to do so.

ELECTRONIC COMMUNICATIONS

• We prefer to communicate with you via email or by posting the details on our website and you agree to that as the preferred mode of communication. You give your consent that all kinds of notices, disclosures, agreements and all other communication that we relay to you electronically satisfy any all legal needs that state the communications must be in writing. We need you to give us your consent to send all the promotional communication at the time of your registration with us. If you choose not to get any email from us, you may click on the unsubscribe button and we shall not send you any promotional emails.

THE TERMS & CONDITIONS PERTAINING TO WARRANTY

• The warranty of the products starts from the date of the invoice.
• Rezaroma Diffusers: Our Aroma Diffuser Machines bear 2 year repair warranty against manufacturing defects and one time replacement.
• Fragrance Refill: No warranty
• The warranty is limited to the boarders of the KSA.
• All warranties are back to base basis. Shipment costs should be shouldered by the customer in all cases.

Applicable Law and Jurisdiction

• By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of KSA.Courts of Makkah shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.

MISCELLANEOUS

• These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether shop.rezaroma.com/sa signs them or not. shop.rezaroma.com/sa reserves the right to make changes to this site and these conditions at any time.
• If you have any queries or wish to make any complaints about us or our products please contact support@rezaroma.com or call our helpline (9200 28787)