General Terms & Conditions

  1. All electronic diffusers sold at Rezaroma store are warranted for two years.
  2. The warranty is valid only upon presentation of the proof of purchase consisting of an original invoice or sales slip indicating the date of purchase. Rezaroma reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product.
  3. Rezaroma’s obligations are limited to the repair of the defect or replacement of the defective part or at its discretion replacement of the product itself.
  4. Warranty repairs must be carried out by a Rezaroma Technical Team. Warranty cover will be void if a repair has been attempted by any unauthorized party. Rezaroma shall not be liable for reimbursements, claims, and damages that may result from the unauthorized repair of the product.
  5. Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units.
  6. The warranty is not applicable to cases other than defects in material, design, and workmanship.

The warranty does not cover the following: 

  • Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with instructions on usage and maintenance.
  • Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
  • Accidents, acts of god, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations, or any cause beyond the control of Rezaroma.
  • Damage to the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual.
  • Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.

We are happy to serve you by contacting us through WhatsApp # 053 560 4247, or by sending an email to: support@rezaroma.com.

Limitation of Liability

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Rezaroma reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product. Some limitations and restrictions apply and these programs are subject to change without prior notice.